Elevating Support Operation

+40

Projects

We've delivered over 40 high-impact customer support initiatives across fast-growing startups and enterprise clients.

Such as:

+95%

CSAT

I’ve led teams out of mediocre CSAT territory and into 95%+ by instilling a culture of customer obsession and accountability.

How we got there:

Every agent and manager owns their impact on the customer experience
Agents trained to understand how their interactions influence churn and retention
Data-driven analysis to guide improvements
Customer Feedback loop process
Focus on quality

+300

People

Over my career, I’ve directly managed and developed more than 300 support professionals, from frontline agents, SMEs to team leads and managers.

What that leadership looks like:

+10

Countries Worldwide

I bring deep, hands-on global experience leading multicultural teams and supporting customers across the globe.

Throughout my career, I’ve managed both teams and individual contributors in countries

Such as:

This cross-border exposure has shaped my ability to navigate cultural nuances, build trust quickly, and drive results in diverse environments.

I'm fully bilingual in English and Portuguese, which allows me to operate seamlessly across many countries.

+30

Experience

Over three decades leading support and customer operations in high-growth tech, SaaS, and enterprise environments.

Why that matters: