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The New Generation is Struggling. It’s Time for Us to Step Up.

The New Generation is Struggling. It’s Time for Us to Step Up.

The New Generation is Struggling. It’s Time for Us to Step Up.

Every year, thousands of new graduates leave college full of ambition, only to find themselves stepping into one of the most uncertain...

Jorge Henrique de Oliveira Damico

Oct 73 min read

Bridging the Technical Gap: Why Empathy in SaaS Support Matters Now More Than Ever

Bridging the Technical Gap: Why Empathy in SaaS Support Matters Now More Than Ever

Bridging the Technical Gap: Why Empathy in SaaS Support Matters Now More Than Ever

In the world of SaaS, support agents are often required to wear many hats. They’re not just product experts; they’re managers of...

Jorge Henrique de Oliveira Damico

Sep 303 min read

Emotional Intelligence: The Leadership Edge for Hybrid and Distributed Teams

Emotional Intelligence: The Leadership Edge for Hybrid and Distributed Teams

Emotional Intelligence: The Leadership Edge for Hybrid and Distributed Teams

Hybrid and distributed work has changed the way we lead. Gone are the casual cues of office life: the hallway chats, the body language in...

Jorge Henrique de Oliveira Damico

Sep 226 min read

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