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Beyond Automation: The Real ROI of AI and Smarter Customer Communities

Beyond Automation: The Real ROI of AI and Smarter Customer Communities

Beyond Automation: The Real ROI of AI and Smarter Customer Communities

The world of SaaS and customer service is shifting fast. Traditional support models are being replaced by advanced AI and smarter,...

Jorge Henrique de Oliveira Damico

Sep 123 min read

AI and the Future of Customer Support: Why Experience Still Matters

AI and the Future of Customer Support: Why Experience Still Matters

AI and the Future of Customer Support: Why Experience Still Matters

AI is everywhere in customer experience conversations right now. From chatbots to predictive analytics, every vendor claims their...

Jorge Henrique de Oliveira Damico

Sep 23 min read

Support Meets Social: Building Trust Through Education and Engagement

Support Meets Social: Building Trust Through Education and Engagement

Support Meets Social: Building Trust Through Education and Engagement

Not long ago, customer support was invisible, private emails, phone calls, and ticket queues. Today, everything is public. TikTok,...

Jorge Henrique de Oliveira Damico

Aug 213 min read

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